Frequently asked questions
Everything you need to know about Fastrax AI. Can’t find an answer? Get in touch.
What is Fastrax AI?+
Fastrax AI puts an AI agent on every channel your customers use — phone, text, web chat, and email — so calls get answered, messages get replies, and appointments and orders get booked 24/7, for any business. Auto dealers get more: a complete platform that adds a website, inventory, deals, floorplan, AI-written listings, and full dealer management on top of the AI agents.
Is Fastrax AI only for auto dealers?+
No. The core AI Agents — voice, text, web chat, and email — work for any business: auto repair and services, alarm and security, restaurants and takeout, beauty and wellness, and more. Auto dealerships are our flagship vertical with the deepest, most complete platform, but you don't need to be a dealer to use Fastrax.
How much does it cost?+
For the dealership platform, plans start at $49.99/month (Hosting — your dealership website, hosted and secured) and scale up as you add AI and management tools: Starter ($299.99) adds a professional site plus an AI receptionist, AI sales agent, and SMS follow-up; Growth ($699.99) adds BHPH collections and reminders; Executive ($1,599.99) adds inventory and recon planners plus reporting; and Enterprise is a custom plan for multi-rooftop operations. Not a dealer? Standalone AI Agents(voice, text, chat & email for any business) start at $99/mo. See the pricing section for what each tier includes. Flat monthly plans, no per-deal fees.
Is there a long-term contract?+
No. Plans are month-to-month — you can change your plan or cancel anytime from your Billing page. Changes take effect on your next invoice.
Can I change plans as I grow?+
Yes. You can upgrade or downgrade at any time from your admin Billing page. Higher tiers unlock more — extra channels and minutes on AI Agents, and dealer features like the BHPH collections agent, appointment setting, and reporting on the platform.
What do the AI agents actually do?+
On every plan the AI answers calls, texts, web chats, and emails — booking appointments, taking orders or messages, answering questions, and handing off to your team when it matters. For dealers it does more: writes vehicle listings, works leads as a sales assistant, sends payment reminders, and — on higher plans — runs BHPH collection calls. The goal is simple: fewer missed customers and less busywork.
Do I get a public website?+
Dealership plans include a hosted, mobile-friendly website with your inventory, branding, and contact info, editable from your admin panel. For standalone AI Agents a website is an optional add-on — the agents work on top of the site you already have (or none at all).
How does billing and payment work?+
Billing is handled securely through Square. You save a card on file and are billed monthly; your full card details are stored by Square and never by us. You can view statements and receipts anytime on your Billing page.
How long does it take to get started?+
Most businesses are up and running quickly. After you sign up, our team helps you connect your number and set up your AI assistants — and, for dealers, import your inventory and configure your site and phone routing. Reach out through the contact form to get started.
Is my data secure?+
Yes. Your dealership data is used solely to provide the service to you and is never sold. See our Privacy Policy for details on how we collect, use, and protect information.
How do I get support?+
Support is included with every plan. You can reach us anytime through the contact form — higher tiers include priority support and a dedicated account manager.